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Lead Barista/Lead Café Server - Part-Time

# Lead Barista/Lead Caf? Server \- Part\-Time
## Location
AL \- Spanish Fort \- Eastern Shore \- 2186
## Classification
## Description
As a Cafe Lead, you sell our products and deliver world\-class customer service through your commitment to our four core service principles\. You have a passion for what you do and enrich the customer's experience by sharing your expert product knowledge them and the store team\. You serve as a mentor to other cafe servers, assist in the daily operations of the Cafe, and make the store experience interactive and engaging\.
## Essential Functions
? Provide world\-class customer service by delivering the four core service principles of the Cafe: provide timely and friendly Cafe service, upsell, maintain product presentation standards, and maintain Cafe cleanliness\. ? Ensure exceptional product quality standards, using bake logs, completing prep sheets and waste logs, and working with the manager on duty to verify any necessary paperwork\. ? Maintain Cafe cleanliness at all times, using the maintenance checklists to delegate and follow up on tasks throughout the day\. ? Assist with the execution and compliance of Integrated Store Operations \(ISO\) standards in partnership with the cafe manager\. ? Prepare and serve drinks and food in accordance with health code and Cafe standards\. ? Perform all opening and closing procedures and support tasks in accordance with Cafe standards\. ? Protect company assets by ensuring the accurate execution of loss prevention procedures, including but not necessarily limited to the following; cashiering and inventory standards, monitoring waste logs and recording consumption, and adhering to discount and return policies\. ? Help orient and train new cafe servers, ensuring a smooth acclimation to the store and our bookselling culture\. ? Act with integrity and trust, promoting our bookselling culture and core values\.
## Qualifications
? You sell and share your product knowledge with customers and booksellers, contributing to the overall success of your store\. ? You relate easily to others, building rapport and collaborative relationships with the store team and customers\. ? You are able to speak with all customers and enjoy working with people\. ? You are patient, tolerant, and effective at listening to and checking with others before acting\. ? You are a cooperative team player who easily gains the trust and support of your peers\. ? You continue to expand your specialized product knowledge\. You are comfortable in a changing environment, with multitasking, with learning new systems and processes, and with assisting in all areas of the store\. ? You comply at all times with the Standards, Policies, and Code of Business Conduct and Ethics set out in the Bookseller Handbook\. ? You work in the Cafe, which requires physical activity, including prolonged standing, repetitive bending, climbing, and lifting\. ? Our stores are open daily, which requires early morning, evening, weekend, and holiday availability\. ? You should be capable of using a computer and cash register\.
Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups\.

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